These steps detail how to access your Student Account information, either as a Student or as a Proxy (Parent/Guest) user. Valparaiso University partners with NelNet to provide online billing and payment services.

Step-by-step guide to accessing Student Account information

When using the Student Accounts portal, Google Chrome or Firefox are the preferred web browsers. Internet Explorer is not recommended.

Connecting from Payment Portal

Logging in from Self-Service

PROXY/GUEST USER: Use the Forgot your user name or password links on the Sign In page.

STUDENT: Use the Password Reset in Account Management System (AMS) to update or reset your password.

If you need additional assistance, please contact You may be asked to provide identity verification.

Self-Service Home Screen -

Connect From Self-Service to Nelnet Campus Commerce

First-Time Account Set-Up

Student Account Center Home Screen

For questions related to use of the NelNet site, you may contact NelNet's Customer Service at 800.609.8056 or review FAQs by clicking on the Customer Service link in the upper right corner

Changes to your Account Profile (address, phone, email)

  1. You can also copy and paste or drag and drop images into your instructions.

You may also want to use visual panels to communicate related information, tips or things users need to be aware of.

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