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Once you've removed the profile, you should be able to continue registering your device.


It's not required that you remove the profile, but it's always a good idea to keep a cleaner device by removing what you no longer need or use.

title Wi-Fi Troubleshooting Info

If you have trouble with this step, contact the Help Desk. Staff will ask you for helpful troubleshooting details, such as:

  • Device make, model, OS & version,
  • Wireless carrier,
  • Network SSID (name), and
  • Specific error messages received, and at what point in the process.