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When re-registering your iOS device on the campus wi-fi network (guests should use these instructions), you may be prompted to remove an existing configuration profile before you can install a new one.

Step-by-step guide

  1. Open the Settings app.
  2. Navigate to General → Profile.
  3. Select the "Secure WiFi" option.
  4. Press "Remove Profile" and follow the prompts to confirm deleting the profile.
  5. Go back to the wi-fi section and reconnect to VU-WiFi.

Once you've removed the profile, you should be able to continue registering your device.


It's not required that you remove the profile, but it's always a good idea to keep a cleaner device by removing what you no longer need or use.


Wi-Fi Troubleshooting Info

If you have trouble with this step, contact the Help Desk. Staff will ask you for helpful troubleshooting details, such as:

  • Device make, model, OS & version,
  • Wireless carrier,
  • Network SSID (name), and
  • Specific error messages received, and at what point in the process.

Still need help?

For additional assistance, contact the IT Help Desk.