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If a print job will not disappear in the print queue list after deleting, try recycling the printer. This should clear the memory of the printer and will usually enable the printer to print again. It may also clear out any pending print jobs in the list as well.

Recycling a printer in this sense means a full power cycle and reset. It does not mean disposal of equipment.

Step-by-step guide

  1. Turn off the printer power switch.
  2. If your printer has a little white print server (Lantronix) box attached on the back, unplug the black power cord and the blue network cable that are plugged into that box. If there is no little white box attached, there will only be a blue network cable to be unplugged.
  3. Wait 30 seconds and then plug the blue network cable (and the black power cord, if there is one) back into place.
  4. Turn on printer again and wait at least 5 minutes before printing a test page to it. It may take that long before print jobs will go through again successfully.


Still need help?

For additional assistance, contact the IT Help Desk.