Skip to end of metadata
Go to start of metadata

Problem

Blackboard Learn (https://blackboard.valpo.edu) won't let you login.

Solution

Follow these steps one at a time, trying to login to Blackboard Learn after each one to determine whether it solved your issue.

  1. Can you login to the AMS? https://apps.valpo.edu/ams
  2. Try changing your password by following the password reset instructions.
  3. Have you tried using a different browser?
  4. How about clearing your cookies and cache from your browser? A Google search will give you the instructions for your specific browser.

If you still can't login, place an ITicket with the Help Desk and specify the steps you've already tried. Make sure to include the specific wording of any error messages you receive.

Still need help?

For additional assistance, contact the IT Help Desk.