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Cisco WebEx is part of an interoperable ecosystem of solutions for working together remotely. While most can be purchased and used alone, WebEx can be combined and customized to your needs. 

You may simply need small online meetings with video conferencing and screen sharing. But you can add specialized functionality for webinars, training, or remote technical support. Our package includes only the VOIP options for audio which uses the computer audio through the meeting.  

WebEx products can be used from most devices and platforms. Mobility, ease of use, and compatibility are top priorities for Cisco WebEx. 

As part of our package, we have a solution for hosting meetings, classes, or even guest speakers for our faculty and staff.  Additionally, our students can create accounts for smaller meetings in our student package.  (Students do not need accounts to attend online classes hosted by a faculty or staff member.)

Contact Information:

Vendor: Cisco WebEx

Non-I.T. Contact Person: For assistance joining meetings in session, contact WebEx support directly at 1 (866) 229-3239.

Technical Information:

Mobile Application Available: Yes

Hosted on Site?:  Cloud/SaaS

AD Integration: Not currently - contact the Help Desk for login issues

iTicket Department for issues: WebEx support is available 24 hours a day at 1 (866) 229-3239 for all hosts and attendees.  For students, staff, and faculty attending online distance classes in the College or Nursing and Health Professions or the MBA program, contact webex@valpo.edu.  All others, contact the Help Desk.

Scheduled Downtime: None - WebEx typically installs patches to their servers late on Friday evenings; but it usually does not affect meetings in session.

Vendor Support Hours: 24/7 at 1 (866) 229-3239

Valparaiso Support Hours: Normal Help Desk hours as published at valpo.edu/it

Relevant Links:

Link to Site: webex.valpo.edu (for faculty & staff hosts)  connect.valpo.edu (for student host accounts)

Link to Technical Page(s): https://support.webex.com/MyAccountWeb/supporthome.do

Link to Project Page(s): n/a

Link to Policies: n/a

Links to Restricted Information:  n/a

Additional Details:

Valpo's WebEx global dial-in numbers:  https://valpo.webex.com/valpo/globalcallin.php


Training Videos from Valpo IT can be viewed at:

 


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